❓ HELP CENTRE (FAQ)
Find quick answers to common questions about Nagaxpedia.
How do I register an account on Nagaxpedia?
Simply click the "Register" button at the top right corner, then fill in your username, active email, WhatsApp number, and password. Your account will be active immediately and ready to play.
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What is the minimum deposit and withdrawal?
The minimum deposit is Rp 20,000. The minimum withdrawal is Rp 50,000.
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How long does transaction processing take?
Deposits are processed instantly (max 5 minutes). Withdrawals are processed by admin in up to 30 minutes during banking hours. If the bank is offline, processing follows the bank's online hours.
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Is there an admin fee for deposits/withdrawals?
There are no admin fees from Nagaxpedia. Inter-bank transfer fees (if different banks) follow your bank's terms (max Rp 6,500 per transaction).
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What if I forget my account password?
Contact our Customer Service via Live Chat (chat button at the bottom right) or WhatsApp. Provide your registration details (Username, Email, and WA number) for verification, and our CS team will help reset your password.
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Why won't the game open / only shows a white screen?
Make sure you are logged in and have a balance. If it still fails: clear your browser cache, switch browsers (latest Chrome recommended), and check your internet connection. A provider under maintenance can also cause this — try another game.
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How do I earn coins and what are they for?
Coins are earned from daily check-ins and the spinwheel. Collect them and exchange them for web balance via the Redeem Coins menu (1,000 coins = Rp 100).
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How does the referral/affiliate programme work?
Share your referral link from the Affiliate Dashboard. Every downline who plays gives you a commission of 1% of their turnover. Commission can be withdrawn to your web balance anytime (min. Rp 1,000).
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